24/7 Multilingual Call Center

NBS Call Center Staff

Fully Integrated NBS MemberLink Call Center

Our MemberLink call center is staffed with professional and courteous Member Care Professionals (MCPs) who know the value of your constituents.  Prior to any direct constituent interaction, MCPs are provided with training and a reference manual built specifically for your organization.  We constantly monitor calls and customer service issues as part of our continuous improvement program.

Our MCPs are experienced in supporting nonprofit transactions: donations, membership, product purchases and campaign code capture. NBS offers:

  • Direct-to-representative or custom menu options
  • Custom scripts for your organization
  • Call monitoring and call recording
  • Dedicated toll-free numbers-- acquire a new number or transfer existing numbers to our call center

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